This policy
This policy applies to classes purchased through XLClass. Nothing in this policy limits rights available under the Australian Consumer Law.
Trial classes
Where a trial class is advertised as free, there is no charge. Where a paid trial class is offered, cancellation conditions displayed during booking will apply.
Student cancellation
- More than 24 hours before the lesson: the lesson may be rescheduled or credited.
- Less than 24 hours before the lesson: the lesson will normally be treated as used and may not qualify for a refund or credit.
XLClass may make exceptions for emergencies or exceptional circumstances.
Teacher cancellation
If a teacher cancels a lesson, the student will normally receive a replacement lesson, rescheduled lesson, XLClass credit or a refund for the affected lesson where appropriate.
Teacher does not attend
If a teacher fails to attend and XLClass cannot provide the service, the affected lesson will not be charged or an appropriate credit or refund will be provided.
Student does not attend
If a student does not attend a scheduled class without appropriate notice, the lesson may be considered completed.
Course cancellation
For multi lesson courses, refund eligibility may depend on whether the course has started, how many lessons have been delivered, promotional discounts and any minimum commitment clearly disclosed before purchase. Where XLClass agrees to refund an unused portion of a course, the amount may be calculated based on lessons already delivered.
Technical problems
If an XLClass or teacher related technical problem prevents a significant part of the class from being delivered, XLClass may provide a replacement class, credit or another appropriate remedy. Technical problems caused solely by the student’s device, internet connection or equipment do not normally qualify for a refund, although XLClass may provide assistance or goodwill credits at its discretion.
Change of mind
Change of mind refunds are not guaranteed. Any discretionary XLClass refund does not affect statutory consumer rights.
Refund processing
Approved refunds will generally be returned to the original payment method. Payment provider processing times may apply.\n\nTo request a refund, contact support@xlclass.com.au with your booking details and the reason for the request.