Help & FAQs
Frequently asked questions
Answers about live classes, teachers, refunds, recordings and safety on XLClass.
- Live online classes
- Child safety first
- Full policy pack
XLClass is an online learning platform offering live extracurricular and educational classes for children.
Courses may include guitar, piano, keyboard, singing, dance, coding, art, languages, mathematics and other extracurricular subjects.
Most classes are delivered live online using XLClass approved video conferencing technology such as Zoom.
XLClass may offer both individual and group classes depending on the course.
The duration will be shown when booking the course. Many XLClass classes may be approximately 45 minutes, although this can vary by course and age group.
Depending on the course, classes may be held once or multiple times per week.
XLClass teachers may be experienced tutors, professional instructors, musicians, educators or subject specialists. Teacher profiles may show experience and qualifications.
XLClass may conduct identity verification, reference checking and applicable child related background screening based on the teacher’s location and role.
Where available, parents may select a teacher based on availability, subject and course requirements.
Yes. Contact XLClass if the teaching arrangement is not suitable and we will try to provide an alternative where available.
Generally yes where sufficient notice is provided and subject to teacher availability. See the Refund and Cancellation Policy.
The class may be rescheduled or an appropriate credit or refund may be provided.
Missed classes may not be refundable where the required cancellation notice was not provided.
Some lessons may be recorded for safety or quality purposes where disclosed and permitted. Students and teachers should not make their own recordings without permission.
Children should use XLClass approved communication channels. Teachers should not encourage private communication with children through personal social media, WhatsApp or similar channels.
Payments may be processed securely using payment providers such as Stripe.
Where payments are handled directly by a payment processor, complete card details generally do not need to be stored by XLClass itself.
Contact childsafety@xlclass.com.au. You can also use the report form on the site after you sign in.
Contact support@xlclass.com.au with your booking details and reason for the request. See the Refund and Cancellation Policy.
Still need help? Write to us, or read the Refund and Cancellation Policy and Child Safety Policy.