support@xlclass.com.au — refunds, bookings, and general complaints.
Legal centre
Policies that keep
classrooms safe.
XLClass is committed to a safe, respectful and enjoyable online learning environment for children, parents, guardians and educators. These policies apply to xlclass.com.au and XLClass services.
- Effective 27 August 2026
- Australia
- Child safety first
Safety and reporting
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Child Safety and Wellbeing Policy
How we screen teachers, run live rooms, and act on safety reports. Child safety comes before commercial considerations.
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Online Class Recording Policy
Limited recording for safety and quality, a 90-day retention period, and a ban on unofficial downloads or social posts.
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Complaints and Incident Reporting Policy
How to report a problem, what to include, and how child safety reports are prioritised.
Community standards
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Community Guidelines
A welcoming, respectful learning community — what is allowed, what is not, and what happens if rules are broken.
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Teacher Code of Conduct
Professional standards for educators: approved systems only, no off-platform payments, and clear boundaries with students.
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Parent and Student Code of Conduct
Attendance, language, lesson links, and how families should raise concerns about a class or teacher.
Privacy and terms
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Privacy Policy
What we collect, how we use it, children’s information, Zoom and Stripe, overseas processing, and how to contact the Privacy Officer.
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Terms of Use
The contract for using XLClass: accounts, classes, payments, intellectual property, and Victorian governing law.
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Cookie Policy
Essential, preference, analytics and marketing cookies — and why we do not target behavioural ads at children.
Need to reach us?
childsafety@xlclass.com.au — priority reports. Genuine reports are never penalised.
privacy@xlclass.com.au — access, correction, or a privacy complaint.